GSPL Curbside Pickup FAQ's 

FAQ's

What does the curbside pickup service entail?

This service is a way for the library to provide materials to the public safely during COVID-19. Materials will be picked up by library patrons after placing holds in advance.

How do I put holds on library materials?

 

How do I pick up my material?

Once you've received a hold pick up notice, arrive at the location during the hours of operation to pick up your materials. Let us know when you arrive by knocking on the door, ringing the doorbell or feel free to call!

Exception: Call to book appointments to pick up items from the New Sudbury and South End Branches. 
New Sudbury: 705-688-3952 
South End: 705-688-3950
  

How long can I have my items?

All items will be checked out for the regular loan periods - 3 weeks for books and 1 week for DVDs. 

Can you help me find a book?

Yes, library staff can help you find a book in the catalogue over the phone or by email. You can contact library staff through the online Ask a Question form on the website or by calling 705-673-1155 for assistance.

Where do I return my items?

Exterior drop boxes should be used for returns rather than returning materials to the front desk of the library.

What happens to returned items?

All library materials that are returned to the libraries will be quarantined for a seven day period before being checked in. This means that you may have items that remain showing as being checked out to you during the quarantine period but no late fees will accrue for any items at this time. 

Are library materials safe at this time?

Returned items will be processed according to the Procedures for Handling Library Materials during a Pandemic before being placed back into the circulating collection. Although we strive to practice safe handling of materials, the Greater Sudbury Public Library cannot guarantee the sanitization of all library items. Please handle them with caution. Patrons are advised to wash hands before and after handling books and other items, avoid touching their face while handling the materials, and avoid sneezing and coughing onto items.